The sixth and final award garnered by Bii Hair Salon at the January Salon Today 200 ceremony in New Orleans centered on the importance of inventory. The discovery of new products and the keeping track of current stock contributes to a salon’s success.
Technology makes the once tedious task of inventory much easier than in the past. There are programs that allow you to see, know and track every item in the salon, and make changes with a few clicks. This makes it highly unlikely you’ll never be caught without your bestsellers. Or key items needed by the hair artists.
Bii divides weekly inventory checks by “front of the house” and “back of the house.” The guest services director is responsible for front of the house, securing numbers on all retail items. The lead hair artist deals with the back of the house, indentifying all the professional products needed. The salon director then steps in on both sides of the house, as a second set of eyes to the counts, and also to determine what by way of “other” items...office supplies, cleaning, kitchen, etc….the salon needs.
The numbers for both professional and retail products are kept on salon software. These online product management tools keep stock levels up and accurate, and also help to check shrinkage. This sets a PAR, or optimal count of products. The data is reviewed quarterly to determine if there are any trends, up or down, of a certain product. PAR value is used to determine orders.
Details can be pulled for “retail” or “professional” at any time and the system automatically calculates how many to order to return to PAR level. A full shelf sells.
The quarterly review also helps determine which products are under-performing. Adjustments can then be made, either by featuring the item to increase its exposure and by perhaps adding education or removing it from Bii offerings.
Bii chief operating officer Adam meets weekly with distributor sales consultants of the two lines Bii carries.
Based on our business practices and how well-organized we are we are part of the White Glove Service with Salon Centric. We have a dedicated account customer service representative that enters all of our orders and informs us of the items on backorder so that we can adjust. Quarterly the sales consultant and COO will discuss upcoming marketing initiatives and contests.
They work together to develop a sales plan to ensure that the promotional and discount support is available. Any discounting done with the product is discussed and funded by the distributor.
As an eco-friendly business, true to promises made to the Earth, new product lines first have to be eco-friendly and naturally-derived. Price point and needs of the guest are secondary considerations before any item is decided. Due to our knowledge and credibility in the industry we are able to sample and experience many lines before we decide on bringing them in. A line has to have great education and needs to allow us to experience it to make sure it fits with the culture and technical needs of the business.
Education plays a big part in our salon so we want to ensure that we are
educated in all products and equipment. The more we know about our product line, new and old, the better information we have to offer our guests.