It’s January, and for the third consecutive year Bii Hair Salon owners Adam and James will be winging their way down to New Orleans, Louisiana. The reason for the trip is always the same...collect Bii Hair Salon’s Salon Today 200 awards!
Owners Adam and James made the magazine’s cover this year!
Bii garnered the magazine’s accolades in six categories: customer service, retail and merchandising, technology, growth, inventory control and salon culture. We’ll blog a bit about each category to share with you what makes your salon the winner it is.
Up first, something familiar to you we’re sure: customer service.
Up front are the Bii Hair Traffic Controllers. They’re not just any front desk. These team members complete a four-week guest services training program. The HTC work in tandem with the balance of the team. Bii sets itself apart in the practice of team service.
Guests always are greeted warmly by name and offered a beverage of their choice. New guests are taken on a tour to familiarize them with the salon, and hear an outline of Bii’s eco-responsible efforts.·
Then it’s time to connect with their hair artist, who invites the guest to their station and consultation commences.Once the look is determined the hair artist will introduce their guest to the color/product lines...all naturally-based, some all gluten-free or vegan and some with certified organic botanicals
Guests are asked to review their visit history and service menu.
Then services begin. All guests are treated to scalp massage at the time of shampoo. Hair artists make at-home care recommendation to ensure hair is always healthy and beautiful. During blow dry, styling skills are discussed.
Once service is complete, the hair artist walks their guest to Guest Services. Here the hair traffic controller completes checkout by reviewing product purchases and making next appointment.
New guests receive a goodie bag with a welcome letter and product samples to try. Guests are bid goodbye and walked out with an umbrella if rainy/snowy weather
Notes of the appointment are recorded. Follow-ups are always practiced.
Bii always offers to correct anything found to be unsatisfactory. We ask
to be given a chance to make it right before any other options are discussed. Within 24 hours following any correction the salon director or guest services lead follows up with the guest again to ensure they are satisfied with their experience. It’s our way of showing guests that we truly care and want to exceed their expectations.
And Bii takes care of you beyond your fabulous hair. Too many times people come into the salon for a color and cut or any extended service but are not prepared for the amount of time they will be there. Hair traffic controllers check in. When they see the application of a color or texture service is applied, they will go to the guest and offer a snack. These snacks are brand specific and are natural and nutritious.