Bii Salon Policies
just some basic guidelines...

Service Guarantee / Product Returns

At Bii we want you to love your new look. If for any reason you are not 100% happy with the service you received, we’ll do whatever it takes until you’re happy with what you see in the mirror. Our unconditional happiness guarantee. All retail products may be returned within 30 days of purchase for in salon credit only. Electrical tools may be returned unused and in original packaging within 15 days of purchase.

Appointments and Cancellations

We value your time as much as we do ours. All cancellations should be made as early as possible to allow for another guest to fill that timeslot. We request that all cancellations be made at least 24 hours in advance. Cancellations that are made less than 48 hours prior to the appointment may be charged 50% of the scheduled services fee. Group bookings and bridal parties require a credit card to make reservations. Any group booking must be canceled within 48 hours of the appointment. Cancellations less than 48 hours for group bookings will be charged 50% of appointment total.

Salon Series

Promotional salon series are non refundable and expire one (1) year from the date of purchase.  Series are eligible to be redeemed for the level of hair artist purchased for.  Should the hair artist advance to the next level of services your series will still be eligible to be redeemed for services with that hair artist.  Series are only eligible to be redeemed for the salon account of the person that made the purchase.

Salon Etiquette

It is recommended that you arrive at least 5 minutes prior to your appointment. This will allow for adequate time for appointment check-in and getting settled before your salon experience. Arriving more than 15 minutes late for your appointment may result in the need to reschedule your appointment. All efforts will be made to assist with having services performed the same day. In some cases in order to accommodate same day rescheduling you may need to book with a different stylist. Whenever possible please call the salon to let us know you are running late. If experiencing services in the same day as a friend or a family member please be respectful to their experience as well as the experience of other guest. When waiting for others to have services completed we request that you wait in the reception area. Children are welcome at the salon Wednesdays and Thursdays with select stylists. To assist in creating the best experience for all guest please only bring your child when they are receiving services.

Bii Hair Salon is a natural salon and contemporary full-service hair salon conveniently located one half mile west of Spring Hill Mall at 1955 Huntley Rd West Dundee IL 60118. We proudly serve the surrounding communities of Lake in the Hills 60156, Algonquin 60102, Huntley 60142, Gilberts 60136, Crystal Lake 60014, Trout Valley 60013, Boulder Ridge 60014, Carpentersville 60110, Dundee 60118, Elgin 60123, South Elgin 60177, Barrington 60010 60011, Cary 60013, Pingree Grove 60140, Hoffman Estates 60192, Streamwood 60107 and many more. Bii stylists are educated in the latest trends in hairstyling and haircare innovation. We use and recommend Pravana Hair Care Products and Pravana Hair Color Systems because of their highly sophisticated formulas utilize the power of nature and the strength of technology to provide a new hybrid of superior hair care products which are in effect, super natural. Our services include: Haircuts, Hair Color, Highlights, Conditioning Treatments, Pravana Perfection Smoothout Smoothing Treatment, Brazilian Keratin Treatment Alternatives, Hair Extensions, Updos and Special Occasion Styles, Blow-dry Styles, Perms, Relaxers, Eyebrow and Facial Waxing. Call Bii Hair Salon at (847)428-8821 or make an appointment online.

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